FAQs

Sizing

Do you offer petite or tall ranges?

Our sizing on most items is a relaxed fitting. We do offer XS to XL on some styles, and we also can offer a bespoke service on certain items to customise length if you are petite or tall.  If you have any specific queries around sizing or length, please do not hesitate to get in touch directly at Studio@kittyjoseph.com

Do you have a maternity range?

Although we do not have a specific maternity range, we have many customers who have worn our styles before, during and after pregnancy! Many of our designs are loose fitting over the stomach with expansive volumes of fabric and pleating and some have a stretch to them which is useful across the bust. If you have any specific queries about any styles suitable for pregnancy, please do not hesitate to get in touch directly at Studio@kittyjoseph.com

Can I have an item made shorter or longer?

We do offer bespoke services for hems on certain styles. Please check the description of the item you are interested in. For more specific queries on bespoke orders, please do not hesitate to get in touch directly at Studio@kittyjoseph.com


Delivery

What delivery options do you offer?

We use Royal Mail Postal service for all items. Depending on the price and weight of the product and the destination we will use different delivery options. All UK orders are sent out 1st Class Signed For. Items delivered internationally are sent are either sent out signed, tracked, or tracked and signed for, depending on the service offered by the receiving country.

How long will delivery take?

Please check the description in the item you are interested in. This will give you the production time. Please also take note of the delivery time in addition: 3-5 working days for the UK and 5-15 working days for international shipping under normal circumstances.

Do you deliver internationally?

Yes, we deliver internationally. We regularly ship to many customers around the globe. If you have any specific queries around delivery, please do not hesitate to get in touch directly at Studio@kittyjoseph.com

Can I track my order?

Yes, you will be sent a shipping email with a tracking number when your shipment has been processed.

 

Payment Options

What payment options do you offer?

We currently offer PayPal, Paypal Credit, and Clearpay. You just need your bank card details to pay for your items. Paypal Credit and Clearpay can enable you to pay for the goods in instalments if approved by them externally.

Can I pay in different currencies?

Currently our site only indicates the prices valued in GBP. Please check the current exchange rate online to give you an indication of the the order value if you are purchasing from abroad.

 

Order Amendments/Cancellations

What happens if I need to amend my order?

If for whatever reason you need to amend your order, please contact Studio@kittyjoseph.com with your order number and a note with the amendment.

Can I cancel my order once I have placed it?

Yes, you can cancel your order within 24 hours of placing it. We can issue you a full refund within this time. Please contact Studio@kittyjoseph.com to do this. If you are cancelling later than the 24 hours we are able to issue you a credit note to the full value of the order including the postage cost. There is no limit of time on the credit note.


Exchanges/Returns

What is your exchange and returns policy?

Please note that all products on the site are made to order. As part of our policy to avoid waste and unused stock, we can offer exchanges and/or a credit note rather than refunds. If you have any queries regarding sizing, please do not hesitate to email your questions to studio@kittyjoseph.com

Goods can be exchanged within 7 days of receipt. Please contact us on the same address above to request an exchange. If your exchange item is less the value of the original, we will issue a credit note for the difference.

Once we receive the item, please allow 5 working days for us to process your exchange. Exchanges are void if the garment has been damaged or dirty from use. Please note we do not provide free returns shipping.