FAQs
Sizing
Do you offer petite or tall ranges?
Our sizing on most items is a relaxed fitting. We do offer XS to XL on some styles. If you have any specific queries around sizing or length, please do not hesitate to get in touch directly at Studio@kittyjoseph.com.
Do you have a maternity range?
Although we do not have a specific maternity range, we have many customers who have worn our styles before, during and after pregnancy! Many of our designs are loose fitting over the stomach with expansive volumes of fabric and pleating and some have a stretch to them which is useful across the bust. If you have any specific queries about any styles suitable for pregnancy, please do not hesitate to get in touch directly at Studio@kittyjoseph.com
Delivery
What delivery options do you offer?
We use Royal Mail Postal service for all items. Depending on the price and weight of the product and the destination we will use different delivery options. All UK orders are sent out on a tracked service. Items delivered internationally are sent are either sent out signed, tracked, or tracked and signed for, depending on the service offered by the receiving country.
How long will delivery take?
Items are hipped within a week. Delivery time in addition is 3-5 working days for the UK and 5-15 working days for international shipping under normal circumstances. If there is an item you need urgently, drop us an email: studio@kittyjoseph.com and we will do all we can to speed things up for you.
Do you deliver internationally?
Yes, we deliver internationally. We regularly ship to many customers around the globe. If you have any specific queries around delivery, please do not hesitate to get in touch directly at Studio@kittyjoseph.com
Can I track my order?
Yes, you will be sent a shipping email with a tracking number when your shipment has been processed.
Payment Options
What payment options do you offer?
We currently offer standard card payments, Shop Pay, PayPal, Klarna, Paypal Credit, and Clearpay. You just need your bank card details to pay for your items. Klarna, Paypal Credit and Clearpay can enable you to pay for the goods in instalments if approved by these providers externally.
Can I pay in different currencies?
Absolutely, our website should provide prices (based on current exchange rates) in the country from which you are browsing. If not, and you wish for an estimate, either check the current exchange rate, or email us and we will help provide a quote.
Order Amendments/Cancellations
What happens if I need to amend my order?
If for whatever reason you need to amend your order, please contact Studio@kittyjoseph.com
Can I cancel my order once I have placed it?
Yes, you can cancel your order within 24 hours of placing it. We can issue you a full refund within this time. Please contact Studio@kittyjoseph.com
Exchanges/Returns
What is your exchange and returns policy?
Please find all information on exchanges and returns HERE
Do you offer refunds and exchanges?
Yes we do, on most items on our site except the sample sale. Read more HERE